South Tempe
WARNING: DO NOT TAKE YOUR CAR TO THIS SHOPS. I brought my X3 BMW with a 'transfer case' issue. Gears are grinding the car to a stop. After I paid $1851.34 the car still has the issue. Summary: The service guy, who I will call Mr Know It ALL (Kameron) will not listen to what you have to say. He started to diagnose for $165 out the door, and he also requested the complete payment of $1851.34 before they even started the work, I agreed to half as they started and half at the end. My other mistake, not to test-drive before I paid the second half of the 'made up quote' all false diagnostics-that never fixed the problem at all. This shop diagnostic was that a 'water pump' was needed, a thermostat and expansion cap. Old parts were brought into for show in the lobby, but I never saw the delivery person bring any NEW parts to be installed, I virtually waited all day in their tiny lobby with not even a glass of water offered, after being there until 6pm when they finally deliver the car, to my surprise, after 5min driving while on the 202 West, the car STILL has the same problem. I just wasted $1851.34 that only If I take them to small claims court would I be able to recoup. This folks are complete scammers, do not trust them, do not do business with them EVER again. Folks with this reputation should be incarcerated. I am not kidding with the statement that I am pulling my resources and filing a claim in court. There is an old Chinese proverb, the fool never believes there could be a smarter-person in the room, or a person that knows more, there will always be someone that knows more than you do mister. Humility is accepting that fact, with honor and respect. And stop taking advantage of people at their most sensible phases in life. Now I see why their lobby, was empty ALL DAY, only one person came in to ask for some parts that were delivered in an Amazon type box. They are hurting from lack of business SO BAD, and this is PROOF why.
We’re sorry to hear you feel this way, but your review contains several serious inaccuracies that we need to clarify for anyone reading. Your BMW was towed in for overheating, and we repaired the failed water pump. After that, additional issues including misfire and transfer case faults were identified. We recognize you are in a difficult situation living in your car, and we made every effort to help within one day. Unfortunately, the vehicle has multiple unrelated problems, and it is misleading to suggest that a single repair would resolve them all.
- South Tempe