I've actually been using Babbitt for about 3 years at 3 different locations. I'm not exactly sure what they do to encourage a great customer experience but in all 3 locations the guy who assisted me was wonderful! Very friendly and knowledgeable, in the recent visit Kameron returned my call when I first called to get a quote as promised and he arranged a way for me to pick it up when they were closed. Not only did he leave me a voicemail when it was ready, along with the pick up details, but he texted me too, just to make sure I received the critical information because they had changed. That was exceptional customer service, most would have left it at the voicemail. They're prices have always been more competitive than the BMW dealer, even though they are a certified BMW service center... then add on their great customer service, I don't know why anyone with a BMW would go anywhere else?! I highly recommend them!
Susan, we are so thankful for your business. We are so glad that you have had a great experience at all 3 of our shops! We really appreciate you taking the time to leave such a wonderful review.