Get service, its the place I would take my WIFE’S BMW

I brought my 2016 M4 in for an aftermarket exhaust install. I understood that fitment might not be perfect and appreciated the shop setting that expectation upfront. However, what I received back was unacceptable and borderline unsafe. The exhaust was leaking in multiple areas, the gaskets between the primary and secondary cats were completely missing and hadn’t been transferred over, and the bolts supporting the midsection were loose and barely holding. The exhaust was physically touching in at least five spots, and the tips weren’t even close to aligning correctly. On top of that, I was charged extra labor beyond the original quote. The install was so poor that I had to take the entire system down and reinstall it myself just to make the car safe and drivable. It’s disappointing that a shop with such a good reputation would let a vehicle leave in that condition. While they may be fine for basic maintenance, I wouldn’t trust them with any specialized or performance work again. Poor fitment is one thing, lazy, careless work is another. Reply to comment- I understand the part was purchased used and didn’t come in branded packaging. That said, basic standards of mechanical workmanship should still apply. Missing gaskets, loose bolts, and multiple leaks aren’t fitment issues, they’re competency issues, especially on a modern day M car. I’m not a trained technician, yet I was able to reinstall the system myself with a cleaner and safer result. I would’ve appreciated being told the gaskets weren’t reused or that the system wasn’t properly secured. Instead, the car was returned in an unsafe and clearly unfinished condition, without any communication about the problems. I chose your shop based on its strong reputation and reviews. Had I known you weren’t comfortable or experienced with installing used parts, I would have taken the car elsewhere. I hope you'll consider making this right.

Excellent, excellent! Brad took the time to explain key details about my vehicle while I waited. This is definitely the place I’m taking my car to for its next service.

I've taken my 328i to Babbitt's for right at 10 years. Never disappointed! Brad is a joy to engage with and the service has left me pleased every time. I'm not very good at organizing. But they have been able to keep me on target to get the legendary reliability, longevity and performance of that e90 engine. As well as the comfort in that ride.

Nathan and Danny at Babbit Motor Werks in Scottsdale are both amazing to work with. I had an issue with my Mini Cooper that was not so easy of a fix, but Nathan refused to give up and solved the problem. I would recommend them to anyone who needs work done on their BMW or Mini products.

Ive been going to Babbitt since I moved to Arizona in 2021 and each visit has been consistently great. Customer service is beyond and prices are fair. They’re so efficient. I recently went in for a routine oil and filter change and they discovered a coolant leak which would have been terrible to find out later while on the road. I’m grateful they found and fixed the issue that same day. I also needed a new tire due to a puncture. Jen was so helpful with next steps. After getting new rear tires from a tire shop, I had Babbitt align the car. To my dismay, the car was still driving horribly (but not at the fault of Babbitt what so ever). Babbitt kindly had us come back to help diagnose this issue finding out the tire shop put the wrong type of tire on my car. Jen kindly referred us to the tire location they use and it got all straightened out. Car is driving great now! Hopefully we don’t have to be back for a while. Our drive is 30 mins each way on the highway but Babbitt is definitely worth the drive. Moral of the story… Jen, Kameron, and the techs are so great each time and more! And their customer service does not go unnoticed. I am so appreciative for everything they do and am forever a loyal customer as long as I have a BMW. Thank you for everything as always. Highly recommend!

Thank you Danny for all your help and for getting my x1 with a new battery while I waited. You guys are all top notch and I will definitely recommend Babbitt Motor Werks.

Amazing service! This BMW shop is fast, efficient, and really knows their stuff. The prices are fair, the repairs are done right the first time, and the whole place has a relaxed, comfortable vibe. The service advisor is super friendly and makes the whole experience smooth. Highly recommended!

If you have a BMW and you appreciate what it is…, Brad and the team at Babbitt are essential for you to schedule your ultimate driving machine’s future. Enjoy! Or…, Simply the best. Thanks!

Prefer Babbitt Motorwerks over the dealer all day long. Service work is excellent and Brad is great at estimates and scheduling.