I brought my car in with radiator problems without an appointment. They informed me that they work by appointment only but considering the shape of my vehicle, squeezed it in that day. I received a call from them later in the afternoon. They were able to replace a simple fixture, and did it at no charge. They couldn't guarantee that it would fix the problem permanently, but I was satisfied that their work offered a temporary solution. They didn't proceed to inform me of any further issues. I'm thankful for their superior service.

I just had my x3 repaired and am thankful for an honest family run independent BMW shop. They are much more affordable than the stealer ship and friendly. Brad, Jen and the techs are the best. My car will always return to them for their high quality service and repair.

These guys are amazing!I had a couple of issues with my Mini Cooper Countryman S and not only are they honest and straightforward, but they truly did an amazing job with my car. They are easy-going and really helped me out. Eric helped me to understand the issue with my car (flubs done by another mechanic shop), and even better - they had my car out the same day. I feel very confident in recommending them. They are truly stand up guys. So happy to find a great mechanic that is honest and doesn't try to take advantage. Thanks Babbitt!

By far the BEST shop anywhere! Had my Mini in for diagnostic and "2nd opinion".. They diagnosed the problem correctly.. Less than half the cost as the dealership and had me up and running in 2 days! Awesome, amazing, super customer service and great talent! Will not take my car anywhere else!

I found this place online a year back for my 328xi. The car had only 50k on the odometer and was an 07'. Nonetheless, the back window actuator had went out and Eric Francis was straight forward and honest. Having what I call a common sense I am able to feel people out and never once felt I was being taken for a ride given the delicate electronics inside the door panels.Now I am here for my 2010 X5. The 328xi had a horrific tragedy, but we won't go into that. The service light came on so I called them up and once again, completely satisfied. Coming back next week to get the oil changed even though I have 1100 miles left according the the vehicle info on the computer.BMW makes a hell of a car and if you want hell of service with awesome customer satisfaction, this is the place to go. Half the cost of dealership and also does warranty work.

Summary: If you drive a BMW you should be taking it to these folks. Period. "People giving 5 star rating to a car repair shop? Someone wake me up!!" Is that what you are thinking? Well, these guys truly deserve it. If you drive a BMW you have probably had those mini heart attacks at the dealer when you took in your vehicle for a scheduled maintenance (or God forbid with a check engine light on) . I have been coming to these folks for about a year now and always had a pleasant experience. They explain everything, are courteous and professional and their rates are reasonable. They do not offer a loaner when you drop off the car but given the level of service they provide, I cannot and will not take away a star for that. Now, paying over $400 for a battery change is a different battle that I should be fighting with the manufacturer for. On second thought, they didn't send me an invite to come buy their vehicle. Now, did they? :)

Very happy with their service and prices. While nothing is inexpensive on a BMW, they helped minimize the cost by only fixing what was necessary.

Awesome to have a local mechanic that you know you can trust and always get a fair estimate/quote/price. You need not fear getting played or ripped off. They know their stuff. Very honest and upfront service behind the counter.

Outstanding service. Never an "upswell". Quality work at good prices and fair honest treatment. Love this place!