I came all the way from Tucson to have Babbitt Motor Werks in Tempe work on my M3's convertible top lid, and my options in Tucson were limited to the BMW dealer. Brad was very helpful on the phone setting this up, and I had a pleasant wait in the customer lounge while they replaced my lid motor at a much more reasonable cost than the dealer's estimate. I saved hundreds. They also checked out some other issues and let me know what to keep in mind for the future without a hard sell to do something now. I appreciate their honesty and professionalism, and will definitely consider making the trip from Tucson again, because quality shops like this you can trust are hard to find.